Frequently Asked Questions

  1. What are the benefits of creating a profile?
  2. I made a payment in the patient portal; however, I do not see the transaction in my bank account.
  3. I’m trying to register with my email address, but I keep getting a message that the email already exists.
  4. What is AutoPay?
  5. How do I sign up for AutoPay?
  6. What is a payment plan?
  7. How do I sign up for a payment plan?
1. What are the benefits of creating a profile?
While creating a profile is not required to make payments, it makes paying and managing invoices quicker and easier. Your profile organizes invoices you owe and those you've already paid, plus gives you quick access to your complete transaction history. Making bill-paying as simple as a few clicks.
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2. I made a payment in the patient portal; however, I do not see the transaction in my bank account.
It can take up to 7 business days for payments to process through the banking system. The receipt you receive via email at the time of payment is acknowledgement that your payment has been received and is being processed. You can check the status of your transactions in the payment history.
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3. I’m trying to register with my email address, but I keep getting a message that the email already exists.
Email addresses are unique and cannot be used more than once. Make sure you or a family member have not already used your email address to create a profile on the patient portal.
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4. What is AutoPay?
An AutoPay payment plan is a one-time setup for automated payment processing on new monthly statements. This automated payment processing submits pre-authorized charges to customer credit card or bank account each time a statement is generated. Pre-authorized payments arrangements are setup when the customer provides authorization to debit their account for new invoice(s)/statement(s).
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5. How do I sign up for AutoPay?
Once you have registered/enrolled in the portal, sign up for AutoPay under the payment options.
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6. What is a payment plan?
Payment plans are setup so that payments on an existing balance occur automatically at specified intervals including weekly, monthly, or quarterly.
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7. How do I sign up for a payment plan?
Once you have registered/enrolled in the portal, sign up for a Payment plan under the payment options.
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